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Apple Expands Self-Service Repair Program, Introduces Diagnostic Software for Users Tech News on Tool Battles

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Apple Expands Self-Service Repair Program, Introduces Diagnostic Software

TL;DR: Users can now access Apple’s diagnostic software, a tool previously exclusive to Apple Stores and authorized service centers.

Apple is taking a significant step in empowering users to handle their own repairs by expanding its self-service repair program. The latest additions to the program include iPhone 15 smartphones and Mac computers equipped with the Apple M2 chip. Users can now access Apple’s diagnostic software, a tool previously exclusive to Apple Stores and authorized service centers.

The diagnostic software streamlines the troubleshooting process, allowing users to test individual components such as batteries, cameras, sensors, eSIM, and more. Previously restricted, this diagnostic tool is now available to ordinary users and unauthorized service centers. While currently accessible in the US, it is set to reach European users next year, demanding a certain level of expertise in Apple device repair.

The expanded self-repair program covers a range of products, including iPhone 15 smartphones and M2-powered Macs like the 14- and 16-inch MacBook Pro, 15-inch MacBook Air, Mac Mini, Mac Pro, and Mac Studio. Apple is also broadening the program’s reach to 24 additional European countries, including Croatia, Denmark, Greece, the Netherlands, Portugal, and Switzerland. In total, the Self-Service Repair program spans 35 Apple products and operates in 33 countries.

Apple Diagnostics for Self Service Repair: A Closer Look

Accompanying the expansion is the release of “Apple Diagnostics for Self Service Repair,” a web-based tool aimed at users with the knowledge and expertise to repair Apple devices. This tool enables comprehensive testing for optimal part functionality and performance, assisting users in identifying parts that may require repair. Available in the US with plans to extend to Europe next year, it offers tests for hardware and software versions, display anomalies, multi-touch issues, camera functionality, Face ID, and audio output.

Apple emphasizes that this tool provides users with testing capabilities equivalent to Apple authorized service providers and repairers associated with the Independent Repair Provider initiative. As the self-service repair program evolves, Apple is bridging the gap for users seeking autonomy in device maintenance and repair across a growing range of its popular products.

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