SanCCS is a powerful, all-in-one Hosted Call Center Software designed to unify your customer communications and boost agent productivity. Built for the modern, flexible business, SanCCS brings all your customer conversations from voice calls and SMS to email, WhatsApp, and social media into a single, easy-to-use cloud platform.
Our solution is engineered to eliminate the cost and complexity of on-premise hardware, giving your team the freedom to work from anywhere. By providing a complete, 360-degree view of the customer journey, SanCCS empowers your agents to deliver faster, smarter, and more personalized service, which is key to building lasting customer relationships.
Key Features of SanCCS Hosted Call Center Software:
• Cloud-Based Flexibility: Operate your entire call center from the cloud. This means no expensive hardware, no IT maintenance headaches, and the ability for your agents to work securely from any location with an internet connection.
• True Omnichannel Support: Seamlessly manage interactions across voice, SMS, email, WhatsApp, Facebook, Twitter, and more. Customers can switch channels, and the conversation continues without losing context.
• Intelligent Call Management: Get everything you need to run a professional operation, including an Automatic Call Distributor (ACD), skill-based routing, an intelligent IVR system, and a powerful predictive dialer for outbound campaigns.
• Live Monitoring & Analytics: Make data-driven decisions with real-time dashboards to monitor agent performance, live call barging for on-the-spot coaching, and a complete suite of historical reports to track your most important KPIs.
• Seamless CRM Integration: SanCCS integrates flawlessly with all major CRMs, including Salesforce, Zoho, and more. This provides your agents with instant “screen pops” of customer data, so they are always prepared for every conversation.
